Shipping & Delivery Policy
Last updated: March 6, 2025
1. Introduction
This Shipping & Delivery Policy describes how orders placed with Soartsy are processed, shipped, and delivered. Our store specializes in women's footwear, including boots, sandals, and sneakers, and we are committed to providing a clear, transparent, and reliable shipping experience for every customer.
This page explains the expected order processing time, shipping fees, estimated delivery timelines, and the shipping carriers used to deliver purchases.
By placing an order through the Soartsy website, customers acknowledge that they have read and understood the shipping procedures outlined in this Shipping & Delivery Policy.
2. Order Processing
All orders placed through Soartsy are subject to a short preparation stage before shipment. During this stage, our fulfillment team confirms payment authorization, reviews order details, and prepares the selected products for shipment. Items are inspected and carefully packaged to ensure they arrive in excellent condition.
The standard processing time is 1 business day. Processing occurs Monday through Friday, excluding major holidays. Orders placed after the daily processing deadline may begin processing on the following business day.
If you need to update or modify order details before shipment, you may submit a request before the order enters the fulfillment stage. Additional information regarding order modification timelines can be found on our Cancel/Change Order page, which explains how order updates or cancellations may be requested prior to shipment.
Processing Schedule
| Order Time | Processing Start | Processing Duration |
|---|---|---|
| Before 5:00 PM EST (Monday – Friday) | Same Business Day | 1 Business Day |
| After 5:00 PM EST (Monday – Friday) | Next Business Day | 1 Business Day |
| Weekend Orders | Next Monday | 1 Business Day |
3. Shipping Cost
Soartsy uses a flat-rate shipping structure to provide a simple and transparent checkout experience. All orders are shipped using a standard delivery service for a fixed shipping cost.
| Shipping Method | Estimated Transit Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 2 – 6 Business Days | $6.99 |
The flat shipping rate applies to all orders regardless of the number of items purchased. Customers ordering multiple pairs of footwear, including boots, sandals, or sneakers, will still pay the same standard shipping fee at checkout.
4. Delivery Timeline
The overall delivery timeframe includes both the order processing period and the shipping carrier's transit time. The table below provides an overview of the typical delivery timeline.
| Stage | Estimated Time | Description |
|---|---|---|
| Order Processing | 1 Business Day | Order verification and packaging. |
| Carrier Transit | 2 – 6 Business Days | Transportation to the destination address. |
| Total Estimated Delivery | 3 – 7 Business Days | Typical time from order placement to delivery. |
5. Delivery & Tracking
Orders from Soartsy are delivered using reliable national shipping carriers. Depending on the shipping destination and logistical availability, packages may be handled by one of the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Once an order has been shipped, tracking information is typically generated by the carrier. Customers can use this tracking number to monitor the progress of the shipment until the package reaches the delivery destination.
6. Address Accuracy
Customers are responsible for providing accurate shipping information when placing an order. This includes the correct recipient name, street address, city, postal code, and any other required delivery details.
Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts. If a package is returned to the sender due to incorrect address information, additional shipping charges may apply for reshipment.
7. Delivery Delays
While Soartsy aims to deliver orders within the estimated timeframe, certain circumstances outside our control may affect delivery schedules. These may include severe weather conditions, transportation disruptions, seasonal shipping volume increases, or carrier-related delays.
Shipping estimates should therefore be considered approximate timeframes rather than guaranteed delivery dates.
8. Lost Packages
If a shipment appears to be missing or significantly delayed, customers should first review the tracking information provided by the carrier. Tracking updates may provide additional information regarding the current location of the package.
If an item arrives damaged or there are issues with the delivered product, customers may refer to our Return & Refund Policy for detailed information about return eligibility, refund procedures, and how product issues are handled.
9. Policy Updates
Soartsy may update this Shipping & Delivery Policy from time to time to reflect operational changes, shipping carrier updates, or improvements to our fulfillment process. Any revisions will be posted on this page along with the updated revision date.
Customers are encouraged to review this policy periodically to stay informed about our current shipping procedures and delivery timelines.
10. Conclusion
Soartsy is committed to providing a transparent and reliable shipping experience for every order. By maintaining clear processing timelines, consistent shipping rates, and partnerships with trusted national carriers, we aim to ensure that every customer receives their footwear order safely and efficiently.