Return & Refund Policy
Last updated: March 6, 2025
1. Introduction
This Return & Refund Policy explains how returns, refunds, and product-related concerns are handled for purchases made through the Soartsy website. Our store specializes in women's footwear, including boots, sandals, and sneakers, and we strive to ensure that every customer receives products that meet their expectations.
This page outlines the eligibility requirements, return timeframe, refund processing period, and the general procedures for submitting a return request. Customers are encouraged to review this policy carefully before initiating a return.
By placing an order through the Soartsy website, customers acknowledge that they have read and understood the return and refund conditions described in this policy.
2. Return & Refund Overview
Soartsy provides a clear and customer-friendly return and refund process. The table below summarizes the key timeframes and conditions that apply when requesting a return or refund.
| Policy Item | Details |
|---|---|
| Return Window | 60 days from the delivery date |
| Refund Processing Time | Refunds are issued within 10 days after the returned item is received and approved |
| Product Condition | Items must be unused, unworn, and returned in their original condition |
| Additional Fees | No restocking fees are charged for eligible returns |
Customers should ensure that return requests are submitted within the eligible return period. Once the returned item has been received and verified, the refund will be processed according to the original payment method used during checkout.
Information regarding shipping timelines and delivery procedures can be found on our Shipping & Delivery Policy page.
3. Return Conditions
Returned items must be unused, unworn, and in the same condition in which they were originally delivered. Products should also be returned with their original packaging whenever possible to ensure safe handling during the return shipment.
Returns that show signs of wear, damage, or alteration may not qualify for a refund. Customers are encouraged to package returned items securely to prevent damage during transit.
4. Damaged or Defective Items
Soartsy carefully inspects and packages all footwear before shipment. However, if a product arrives damaged or defective due to shipping conditions, customers may request assistance as soon as possible after delivery.
Customers should review the condition of the package and product upon arrival. If visible damage is identified, a return or replacement request may be submitted according to the return procedures described in this policy.
Eligible cases involving shipping damage will be reviewed and handled in accordance with the standard return and refund process outlined above. Customers are encouraged to retain the original packaging when reporting shipping-related damage, as this may assist in the evaluation of the claim.
5. Order Changes and Cancellations
If a customer needs to modify or cancel an order before it has been shipped, a request may be submitted during the order processing stage. Once an order has entered the shipping stage, it may no longer be eligible for modification.
Additional information regarding order modification timelines and cancellation requests can be found on our Cancel/Change Order page.
6. Return Shipping Responsibility
Return shipping instructions will be provided after a return request has been reviewed and approved. Customers should follow the instructions carefully to ensure the package reaches the correct return destination.
To help prevent delays or lost returns, customers are encouraged to use a trackable shipping service when sending products back.
7. Policy Updates
Soartsy may update this Return & Refund Policy periodically to reflect operational changes or improvements to our return procedures. Any updates will be published on this page together with the revised effective date.
Customers are encouraged to review this policy periodically to remain informed about current return and refund procedures.
8. Conclusion
Soartsy aims to provide a fair and transparent return experience for all customers. By offering a clear return window and a straightforward refund process, we strive to ensure that every customer can shop with confidence when purchasing footwear from our store.