Cancel / Change Order Policy

Last updated: March 6, 2025

1. Introduction

This Cancel / Change Order Policy explains how customers may request order modifications or cancellations after placing an order through the Soartsy website. Our store specializes in women's footwear, including boots, sandals, and sneakers, and we aim to maintain an efficient order fulfillment process while providing reasonable flexibility for customers.

This page outlines when orders may be updated, the limitations that apply once an order enters the fulfillment stage, and the general process for submitting a cancellation or modification request.

By placing an order through the Soartsy website, customers acknowledge that they have read and understood the order modification procedures described in this policy.

2. Order Processing Timeline

Orders placed through the Soartsy website are processed shortly after payment confirmation. During this stage, our fulfillment team reviews the order details, prepares the selected footwear items, and schedules the shipment.

Once an order enters the processing or shipping stage, it may no longer be possible to cancel or modify the order. Customers who wish to make changes are encouraged to submit their request as soon as possible after the order is placed.

Additional details about how orders are prepared and shipped can be found on our Shipping & Delivery Policy page.

3. Order Cancellation Requests

Customers may request to cancel an order if the request is submitted before the order has been processed for shipment. Cancellation requests are reviewed based on the current status of the order within the fulfillment system.

If the order has not yet entered the shipping stage, the cancellation request may be approved and the order will be stopped before shipment.

If the order has already been shipped, the cancellation request may no longer be possible. In such cases, customers may refer to the return procedures described in our Return & Refund Policy.

4. Order Modification Requests

Customers who need to update order details such as the shipping address, selected product size, or other order information may submit a modification request before the order has been shipped.

Because orders are processed quickly to maintain efficient shipping times, modification requests must be submitted promptly after the order is placed. Once the fulfillment process has progressed beyond the preparation stage, certain changes may no longer be possible.

When modification requests are approved, the order details will be updated before shipment.

5. Requests After Shipment

Once an order has been shipped and a tracking number has been generated, it is generally no longer possible to cancel or modify the order.

Customers who need assistance after a shipment has been dispatched may review the available options through our return procedures. Our Return & Refund Policy provides information regarding return eligibility and refund timelines.

6. Policy Updates

Soartsy may update this Cancel / Change Order Policy periodically to reflect operational changes or improvements to our order fulfillment procedures. Any revisions will be published on this page along with the updated revision date.

Customers are encouraged to review this page periodically to remain informed about current order modification procedures.

7. Conclusion

Soartsy aims to maintain a smooth and efficient order fulfillment process while providing reasonable flexibility for customers who need to adjust their orders. By clearly outlining when cancellations or changes can be requested, we strive to ensure transparency and a reliable shopping experience for all customers.